Frequently Asked Questions
Everything you need to know about the OUTCAST experience.
What is the standard shipping timeframe?
We offer express shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return or exchange an item?
We accept returns and exchanges within 30 days of delivery. Items must be in their original, unworn condition with all tags attached. Please visit our Returns Portal to start your request.
What payment methods do you accept?
OUTCAST accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Buy Now, Pay Later options like Klarna and Afterpay.
How do I know which size to choose?
Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for specific garment behavior.
Can I track my order in real-time?
Yes. Once your order is dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's journey.
Are your materials sustainably sourced?
At OUTCAST, we are committed to ethical production. We prioritize high-quality, durable fabrics and work exclusively with manufacturers who adhere to fair labor standards and environmental regulations.